Shipping and Returns

Returns:

If you are not completely satisfied with your purchase, please return it in New Condition and in its Original Packaging. Within the first 30 days we will replace your item or refund the product price at your option. After 30 days, we will refund or replace your item at our discretion. Shipping and Handling costs are not refundable and all returns, with the exception of defective products, noted in the first 30 days from when you receive the item, must be returned Prepaid and Insured to our Warehouse.

Returns Address:

Kool Pool LLC
2935 NE Oregon St
Portland, OR 97232

Shipping:

We offer free USPS Domestic shipping on all our orders, It typically take 2-3 days to arrive. Furthermore, if you're located in the Portland, OR area and want to pick it up sooner just select the local pickup option while checking out. Make sure to shoot us an email with the order number and we can coordinate a time that works. 

International Shipping;

All international rates will be calculated during checkout via USPS. We are not responsible for items being help up in customs. All values will be correctly declared on custom forms.